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C-Class Coupé (09.2017 - 02.2018)
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The frequently asked questions try to answer all common questions you might have about connecting devices to your Mercedes-Benz-Vehicle. Select a topic you are interested in and click on the question to see the answer or search for a phrase directly.


Telephone Link

General Questions

Bluetooth Audio

  • Music playback does not start after connecting the phone.
    It may be necessary to start playback on the device itself or to start playback manually using the vehicle's system.
  • Music playback does not work properly (interruptions, distortions).
    This may be caused by the following: 1. The device is performing other operations and can therefore not transfer the music data correctly. Exit any other applications the phone is running. 2. Interference with other Bluetooth networks as well as W-LAN (WiFi) can impair playback. Please deactivate any W-LAN and other Bluetooth networks in your vicinity. 3. Your device is searching for other Bluetooth devices while playing music. Exit the Bluetooth menu in the device or deactivate the search for other devices.

Messaging

Bluetooth (SAP) telephone module/handset

Apple CarPlay™

  • Which iPhones support Apple CarPlay™?
    Apple CarPlay™ is supported in principle by iPhones that have a Lightning connector, that is all iPhone models from iPhone 5. Apple launched iPhone 5 in 2012.
  • Are iPads and iPods supported?
    No. Apple has developed Apple CarPlay™ exclusively for iPhones.
  • Which operating system version is required for Apple CarPlay™?
    Officially, Apple CarPlay™ can be operated under iOS 7. However, Mercedes Benz supports Apple CarPlay™ from iOS 8.3. Apple is constantly working to improve Apple CarPlay™, and to increase its range of functions. Therefore, Apple recommends you always use the latest version of iOS.
  • Do I need to prepare my iPhone for Apple CarPlay™?
    No. If you have at least a 5th generation iPhone with iOS 8.3 installed, Apple CarPlay™ is directly available in the default settings. To start Apple CarPlay™ in your vehicle, you only need to connect your iPhone to the corresponding USB port of your vehicle using a certified Lightning cable (e.g. the white cable provided by Apple). Then follow the instructions on the screen.
  • Do I need to install specific apps from the App Store for Apple CarPlay™?
    No. All apps you already use on your iPhone will be displayed automatically in Apple CarPlay™ if they are compatible. Apps such as news, maps, and telephony are generally available on the iPhone. Of course, you must download an app from the App Store, if this is not already installed on the iPhone. However, it is generally not necessary to configure the downloaded app.
  • Does Apple CarPlay™ display all apps installed on my iPhone?
    No. Unlike iPhone, Apple CarPlay™ only displays apps that are compatible with it. The apps are specified by Apple. Mercedes Benz has no direct influence on the number and kind of apps displayed, with a few exceptions.
  • Does Apple CarPlay™ require a mobile internet connection?
    In principle, no. However, a mobile internet connection is strongly recommended in order to take advantage of all features of Apple CarPlay™. The usability is severely restricted without a mobile data connection.
  • Does Apple CarPlay™ always require a cable connection?
    Mercedes Benz will continue to improve the integration of Apple CarPlay™. Currently, unless otherwise specified, Apple CarPlay™ is only available via a cable connection.
  • How do I quit Apple CarPlay™?
    In some systems, you can quit Apple CarPlay™ directly via the user interface of your multimedia system. Please refer to the operating instructions for more information. You can always quit Apple CarPlay™ by disconnecting the cable.
  • Why does Apple CarPlay™ require a mobile internet connection?
    Apple CarPlay™ is heavily reliant on voice control with SIRI. SIRI works only with an active internet connection. SIRI is a prerequisite for using Apple CarPlay™. Of course, Apple CarPlay™ can still be used if internet connection is temporarily not available. However, functions may be significantly limited (no route calculation in Apple Maps, no SIRI voice control, no audio streaming of media from the internet.)
  • Why does Apple CarPlay™ not start?
    This can be caused by various reasons. First, please check whether Apple CarPlay™ is enabled on the iPhone. The setting can be found under “Settings” --> “General” --> “Restrictions” on the iPhone. The entry "CarPlay" should always be enabled. We also recommend disconnecting and reconnecting the iPhone cable connection. Using a different cable may also help. Restarting the iPhone could also solve the issue. In rare cases, it has also been observed that the so-called "managed devices" prevent Apple CarPlay™ from starting. This is often the case with business phones that are provided and configured by a company, with various settings that are predefined, and cannot be changed by the user.
  • I generally have problems using Apple CarPlay™ or some apps.
    In principle, we recommend terminating the connection, restarting the iPhone, and then connecting it again. If only specific apps are affected, it is sometimes helpful to close and reopen the app on the iPhone. Please note that Mercedes Benz itself has no influence on the content of the apps, nor on their display. Important information: Using iPhones while driving is prohibited in many countries. The driver is responsible for compliance with local laws.
  • Is Apple CarPlay™ available worldwide?
    Mercedes Benz cars that support Apple CarPlay™ generally provide the necessary interface. Mercedes Benz has no influence on the availability of Apple CarPlay™ itself in specific countries. Please check with Apple if Apple CarPlay™ is available in your country.
  • What is the role of SIRI in Apple CarPlay™?
    SIRI is Apple's proprietary voice assistant. It plays a central role in Apple CarPlay™. When using Apple CarPlay™, you will notice that some apps invoke SIRI directly to retrieve content using speech. You can invoke SIRI anytime using the always available voice control button, and operate your iPhone by voice, without the need to take your hands off the wheel or your eyes off the road.
  • Is data transmitted from the vehicle to the iPhone while Apple CarPlay™ is active?
    Certain information from the vehicle is required in order to run Apple CarPlay™. In order to use Apple CarPlay™, you need to consent to data transfer to the iPhone before starting Apple CarPlay™. Mercedes Benz respects your privacy, and only transmits data that is necessary for the optimal operation of Apple CarPlay™. For further information, please refer to the manual of your vehicle.
  • Is it possible to control vehicle functions using Apple CarPlay™ or SIRI?
    No. Apple CarPlay™ has no access to internal vehicle functions. For example, it is not possible to control the radio or the AC using Apple CarPlay™. Likewise, Apple CarPlay™ has no access to your vehicle’s driving features, so that, for example, you won’t be able to use it to manage cruise control. Apple CarPlay™ is a technology that has been integrated into the vehicle to provide the driver with access to iPhone content while driving, and not to access vehicle functions on the iPhone.
  • Is it possible to use Apple CarPlay™ in parallel to existing vehicle functions?
    In principle, yes. You will be able to access vehicle settings, radio, and other applications from the multimedia system while an Apple CarPlay™ connection is active. In some systems, however, some functions must be deactivated while Apple CarPlay™ is being used. Mercedes Benz will continue to improve the integration of Apple CarPlay™ so that all functions will be available in the future.

Android Auto™

  • Which Android telephones support Android Auto™?
    In principle, there is no restriction on the Android telephone used. The availability is governed by the installed operating system on your Android telephone. Please note that Mercedes Benz has no influence on the availability of Android Auto and the operating system on your Android telephone.
  • Which OS version is required for Android Auto™?
    Officially, Android Auto™ is available with Android 5.0 Lollipop. Google is constantly working on expanding the features and enhancements of Android Auto™. Therefore, Google recommends always using the latest version of Android.
  • I'm connecting my Android telephone to Android Auto™ for the first time, but Android Auto™ will not start. Why?
    When an Android telephone is connected for the first time, Android Auto will not start automatically. Please start Android Auto™ in the corresponding interface of your multimedia device by selecting the displayed device name. Then please follow the instructions on the screen. You will find more information in the manual of your vehicle.
  • Do I need to prepare my Android telephone for Android Auto™?
    No. If you have at least Android 5.0 Lollipop installed, you only have to connect your Android telephone to the multimedia system with a suitable USB cable. Your device will then be displayed in the corresponding menu via the user interface of your multimedia system. Select it to launch Android Auto™. When the Android Auto is started for the first time, any needed files or applications are downloaded from the Internet. We therefore recommend that you have a good Internet connection and enough data space on your Android telephone the first time you start up.
  • Do I have to install special apps from the Google Play Store for Android Auto™?
    No. Any apps you already use on your Android telephone will automatically appear in Android Auto™ if you're compatible with Android Auto™. When starting Android Auto™, your Android telephone also checks whether the necessary files are available and current. Standard apps like news, Google Maps and telephony are always available on the Android telephone. Of course you need to load an uninstalled app from the Google Play Store if you want to use it in Android Auto. A special configuration of the downloaded app is generally not necessary.
  • Will all apps appear on my Android telephone in Android Auto™?
    No. Unlike the Android telephone, Android Auto™ only displays apps that are compatible with Android Auto™. This is determined by Google. Mercedes Benz has no direct impact on the number and display of the apps, with a few exceptions.
  • Does Android Auto™ require a mobile Internet connection?
    Generally no. However, a mobile Internet connection is highly recommended to use all the features of Android Auto™. Usability is greatly restricted without a mobile data connection.
  • Is a cable connection always required for Android Auto™?
    Mercedes Benz will continuously improve the integration of Android Auto™. Currently, Android Auto™ is only available via a wired connection, unless otherwise stated.
  • How do I close Android Auto™?
    In some systems, you can disconnect the Android Auto™ connection directly from the interface of your multimedia system. Additional information can be found in the operating instructions. In all cases, Android Auto™ will disconnect when you disconnect the cable.
  • Why does Android Auto™ require a mobile Internet connection?
    The operation of Android Auto™ is designed for voice control. Google's voice control system only works with an active internet connection. Google's voice control system is a prerequisite for Android Auto™. Of course, if you temporarily have no internet connection, Android Auto™ can still be used. However, then significant limitations are to be expected in the functionality (no route calculation in Google Maps, no Google voice control system, no audio streaming of media from the Internet)
  • Why is Android Auto™ not starting?
    This may have various reasons. Please note the general information that Android Auto™ does not start automatically on first startup. You will find more information in the manual of your vehicle. First of all, you should make sure that all requirements for using Android Auto™ are met. Check the operating system version and make sure that there are currently no updates for the operating system and installed applications. It has also proven to be helpful to disconnect that device from your multimedia system and reconnect it. Please also check whether the correct USB port was used for the Android device. It may also help to use a different cable.
  • I generally have problems using Android Auto™ or some apps?
    We generally recommend disconnecting, restarting the Android telephone, and then reconnecting the device. If individual apps are affected, it may occasionally be helpful to close and reopen the app on the Android telephone. Please note that Mercedes Benz itself has no influence on the content of the apps, nor on the presentation of an app. Important note: Operation of the Android telephone is prohibited in many countries while driving. The driver is responsible for compliance with local laws.
  • Is Android Auto™ available worldwide?
    Mercedes Benz vehicles that support Android Auto™ generally provide the interface to Android Auto™. Mercedes Benz has no influence on the availability of Android Auto™, even in individual countries. Please check with Google if Android Auto™ is available in your country.
  • What role does the Google voice control system play with Android Auto™?
    The Google voice control system plays a central role in the use of Android Auto™. When using Android Auto™, you'll notice that some apps directly access the Google voice control system to query content by voice. At any time, you can operate the language control button, Android Auto, by voice that is always available in the vehicle as part of Google's functions. This will allow you to stay focused on traffic without having to take your hands off the wheel or your eyes off the road.
  • When Android Auto™ is active, is data is sent from the vehicle to the Android telephone?
    Certain information from the vehicle is generally necessary to operate Android Auto™. To use Android Auto™, you must agree to share the data with the Android telephone before starting Android Auto™ for the first time. Mercedes Benz respects your privacy and only shares the data necessary for the optimal operation of Android Auto™. You will also find more information in the manual of your vehicle
  • Can I control vehicle functions with Android Auto™ or the Google voice control system?
    No. Android Auto™ has no access to internal vehicle functions. Android Auto™ for example cannot control the radio or your air conditioning. Android Auto™ also does not have access to the driving features of the vehicle so you can use it, for example, to control the cruise control. Android Auto™ is a technology that has been integrated into the vehicle to allow the driver to access the Android telephone content while driving and not to access the vehicle's features via the Android telephone.
  • Can Android Auto™ be used at the same time as my existing vehicle functions?
    Generally yes. You will still be able to access the vehicle settings, radio and other applications from the multimedia system while the Android Auto™ connection is active. However, in some systems features may need to be disabled while using Android Auto™.

Internet

Media Interface

General Questions

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