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The frequently asked questions try to answer all common questions you might have about connecting devices to your Mercedes-Benz-Vehicle. Select a topic you are interested in and click on the question to see the answer or search for a phrase directly.
Why is the category "Select by cover" not accessible directly after device connection?
The Media Interface system has to retrieve all metadata from the connected device first in order to prepare the album list. This can take some time depending on the number of tracks and on the performance of the external device.
Why is the category "Keyword search" not accessible directly after device connection?
The Media Interface system has to retrieve all metadata from the connected device first in order to prepare the search data base. This can take some time depending on the number of tracks and on the performance of the external device.
Why do I have a different sorting with my Apple device?
The integration of the Apple device is realized in two phases. In the first phase the metadata are directly taken from the Apple device to provide fast operability for basic features. In a second phase the metadata is processed and sorted alphabetically to allow extended features. That's why for example the artist "The Beatles" is found in section "B" during phase one while it is sorted at position "T" in phase two.
Why do I have differing cover arts for an album in the "Select by Cover" view compared to the Media Interface base screen?
In order to allow a quicker access the cover arts for the "Select by Cover" view are retrieved from an internal database and not from the connected device in the first run. During playback operation these cover arts are replaced and supplemented by the original ones from the connected device.
Why does the Media Interface system not show the album cover although it is displayed on my device directly?
In order to get access to the album covers, it is necessary that these are embedded directly into the audio tracks on the connected player. How to do this should be described in the user manual of the media manager software for your device (e.g. iTunes or Windows Media Player).
It is quite time-consuming till all cover arts are shown in the "Select by Cover" view. Is there a possibility to speed this process up?
Indeed there is a possibility: The fastest way to get the Select by Cover view completely filled is to have all tracks in the current playback list after the first activation of this option. This can be achieved by selecting "Random Medium" or selecting an entry of the category "Tracks".
I can't find my self recorded videos in the Media Interface system. Aren't they supported?
Regretfully there is no access to self-recorded videos on the device.
I have connected my iPhone as telephone and as Media Interface device to the system. Every time I startup my car the sound via Media Interface is paused. Is there a workaround solution?
Unfortunately the connected device enters pause mode after establishing the Bluetooth connection. In this case you can recover the audio simply by muting and demuting the playback.
Why does the Select by Cover system display the wrong cover art and artist for the current song with compilations?
As the compilation information can not be retrieved from the connected device the Media Interface system can not assign the correct cover art to most of the compilation's tracks.
Sometimes while my device is connected, the Media Interface system displays "External device unavailable". What's it all about?
Sometimes consumer devices refuse or simply stop to communicate with the Media Interface system. If all retries to re-establish the connection fail, the Media Interface system shows the "External device unavailable" message. It may be necessary in this cases to reset the external device manually, if it's save to do so (e.g. on your next rest).
Does the Media Interface system support podcasts with chapters?
Podcasts with chapters can be played back like any other podcast, but skipping and navigating in the chapter structure is not supported. Therefore searching backward stops at the beginning of the current chapter.
I notice some unpredictable behavior of the Media Interface system when some apps are active in parallel.
It is possible that specific apps being active while the device is connected to the Media Interface system, may interfere and may result in unpredictable behavior. If you encounter some strange behavior you should try to deactivate some apps before your next ride. This should be described in your device's user manual.
I notice some problems with my device after a video selection. What's it all about?
There are problems known with some devices, if video tracks are selected while in random mode. To avoid these problems Mercedes-Benz suggests to select videos only when audio is played back in normal mode.
Sometimes I notice some lack of performance with my device. What's it all about?
Some devices have a slower performance the more of the internal memory is used. Therefore Mercedes-Benz suggests to not exhaust the total memory of your device, but to remain at least 3 to 5 percent of device's total memory unused.
Is it possible that it takes more time until "Select by Cover" and "Keyword Search" are available, when the content of the device has changed?
Please keep in mind, that due to technical limitations a change of the device's content makes it necessary to read in all the metadata once again. This may be necessary even if only one song or podcast was added or removed.
Sometimes I notice some audio dropouts with my iPod. Is there a solution for this problem?
Unfortunately there is a problem with the Media Interface system if the audio Crossfade function of the iPod is used. Please turn this function off before you connect your iPod to the Media Interface system.