Connect the mobile phone cradle to the contact plate in the centre console. Switch on your vehicle’s ignition. Place the mobile phone (switched on) in the phone cradle.See the operating instructions for the mobile phone cradle.

The compatibility list provides detailed information on compatibility and functions available for different mobile phone models.

You require the optional extra “Convenience Telephony” and a compatible mobile phone cradle connected to your vehicle’s centre console. Mobile phone cradles are available from your Mercedes-Benz dealer.

Since Bluetooth has been defined as a standard, it cannot be guaranteed that all mobile phones are 100% compatible. For further details, please select your vehicle and then check the compatibility list to find out whether it includes your mobile phone and which functions are supported.

New phones by different manufacturers are constantly being tested and added to the compatibility list. In most cases, these tests are concluded approximately 60 to 90 days after a new mobile phone has become available.

The functional capability of phone cradles from predecessor models cannot be guaranteed. Please contact your Mercedes-Benz dealer for further details.

A list of available mobile phone cradles and compatible mobile phones is provided in this internet portal in the section on Convenience Telephony – or by contacting your Mercedes-Benz dealer.

Select your mobile phone from the compatibility list. Follow the information in the operating instructions for your mobile phone.

Possible reasons for this: The phone cradle is not correctly secured to the contact plate. The mobile phone is not positioned correctly in the phone cradle. Your mobile phone or the software status of your mobile phone is not compatible with the phone cradle. Please check the compatibility overview provided in this Internet portal.

It’s possible that the passkey entered on your mobile phone is not identical with that of the head unit – or you took too long to enter the passkey. Please repeat the procedure by first selecting your mobile phone from the compatibility list. Follow the information in the operating instructions for your mobile phone.

Directory entries must be transferred to the vehicle using the “Import contacts” function. Please check your vehicle’s operating instructions.

Check on your mobile phone if another Bluetooth connection is already active and deactivate this connection. It may be necessary to restart your mobile phone.Some mobile phones require a confirmation prior to automatic connection. Check the settings on your mobile phone.Verify that your mobile phone is entered and authorised in the list of devices connected to your phone system. Follow the information in the operating instructions for your mobile phone selected from the compatibility list.

Directory entries are already stored in the vehicle system. You can overwrite these entries or add new entries from your mobile phone.

Ensure that Bluetooth is activated for your mobile phone and is visible to other devices (see the operating instructions for your mobile phone). Your mobile phone should be within range of the phone system. Restart the search procedure and follow the information in the operating instructions for your mobile phone selected from the compatibility list.

Depending on your mobile phone, a standard number or multiple numbers are transferred as a single directory entry.

Check the Convenience Telephony details in this internet portal to see whether the “Speed dial” function is available. For details on transferring numbers, follow the information in the operating instructions for your mobile phone selected from the compatibility list. Depending on model, it’s possible to allocate numerical keys and stored phone numbers from your mobile phone. These are stored on the SIM card memory or device memory according to mobile phone.

Check in the function list for your mobile phone whether the functions “Send contacts” and “Import directory” are available. For details on transferring numbers, follow the information in the operating instructions for your mobile phone selected from the compatibility list.

Calls are transferred (after a short delay) when the mobile phone is placed in the phone cradle.

The volume limit for transferring or storing data can vary according to mobile phone.

The caller’s phone number and name are not stored in the vehicle’s directory.

Check the volume setting for the vehicle loudspeaker and adjust if necessary. Check the profile setting for the hands-free function on your mobile phone.

It is not possible to write a text message using the controls in the Sprinter.

Calls can be transferred (after a short delay) provided the phone system’s telephony function is active and your mobile phone is authorised.

You can receive and read text messages in the vehicle system. Messages can also be deleted, whereby these are simultaneously also deleted from the mobile phone.

Calls are cut off when the phone system is switched off. You can prevent this by selecting Private Mode on your mobile phone before switching off the phone system.

Yes, you can also use Bluetooth connectivity with “Convenience Telephony”. Use the vehicle’s phone list to select between calls via Bluetooth and Convenience Telephony. There is no provision for switching between Bluetooth connectivity and Convenience Telephony using the same phone.

A second call will be signalled in the vehicle provided the “Call waiting” feature (not supported by all network providers) has been activated for the mobile phone. The second call can be accepted or rejected. If you accept this second call, the first call will be cut off automatically.

Possible reasons for this:The caller has chosen to withhold his or her caller ID.Displaying the caller ID via the vehicle system is not supported by all mobile phones.Some network providers do not support caller ID in conjunction with certain features (e.g. toggle, hold).

The caller’s number is not stored in the vehicle’s directory. Follow the information in the operating instructions for your mobile phone selected from the compatibility list for details on storing directory entries from your mobile phone.

Some phones do not support direct sending of contact data directly via Bluetooth. You can transfer your contact data (vCards) of your iPhone using special apps (e.g. MCBackup, Contacts backup etc.) by email to your PC. Then save them on a compatible memory card and import them permanently to your COMAND-System.

Both the toggle function and a conference call can be initiated via the mobile phone.

A second call will be signalled in the display provided the “Call waiting” feature (not supported by all network providers) has been activated for the mobile phone. The second call be accepted or rejected. If you accept the second call, the first call will be cut off automatically.

To ensure optimum hands-free quality for your mobile phone, it may be necessary to adjust the volume level on the phone system of your Sprinter. The optimum level appears in the function list for your mobile phone under the heading “Audio settings”. Follow the information in the operating instructions for your mobile phone selected from the compatibility list to implement these settings.

This function is not supported by all mobile phones. Check in function list for your mobile phone whether the “Display signal strength” function is available.

The phone system display lists calls which have been received or dialled using your mobile phone during an active connection with the phone system. Calls not made during an active connection between phone system and mobile phone are not shown in the phone system’s call lists.

Some phones may not process/send the DTMF tones via Bluetooth. Should this occur, DTMF tones can instead be selected using the Mobile Phone's keypad. Please observe State and Local laws regarding using Cell Phones while driving.

This behavior can happen under certain conditions when the driver and caller are speaking to each other simultaneously and it can also be related to the network if there are too many callers.

Check whether the track information is shown on the phone itself. The phone also needs to support transmission of metadata. If possible, avoid using special characters in the track details.

Parallel operation is not possible. If a music player is connected via Bluetooth, you cannot use the handsfree facility for a phone.

The SMS feature is only available if the mobile does support MAP (MessageAccessProfile). Please check the manual of your mobile.

In this case the only possibility to charge the iPhone is to use an adapter like the "Box Wave iPad Charging Adapter".

The access to the contacts has to be confirmed separately after the mobile is connected. Usually a popup or notification appears. Otherwise, please check the configuration for your vehicle in the Bluetooth list of your mobile phone.

The transfer of the contacts has to be approved, therefore uncheck the box "Include contacts" in the menu [options], [scurity], [encryption]. Check also that the transfer of the contacts in the Bluetooth menu is not deactivated to find in the menu [options], [Network] and [Connections], Bluetooth Connections, Options and select for the Contact transfer "All".

There is no possibility to extend the memory. You could select specific contact groups on your mobile phone to transfer only these groups. For more information how to create a group check your manual of your mobile phone.

Some mobile phones and telephone systems do not transmit those codes. In such cases those codes can only be entered at the mobile phone itself.

This is solved using iOS7.0.2.

Some phones do not support direct sending of contact data via Bluetooth. You can transfer your contact data (vCards) of your mobile phone using special apps by email to your PC. Then save them on an SD card or USB key and import them permanently to your vehicle.

It could be possible that too many tasks are running in background. Please check by pressing the menu button twice and close some manually.

Please check your bluetooth settings on your phone. For you phone "Phone audio" and "Phone Media" has to be ticked.

Some phones do not support direct sending of contact data directly via Bluetooth. You can transfer your contact data (vCards) of your iPhone using special apps by email to your PC. Then save them on a compatible memory cardand import them permanently to your COMAND-System.

If you synchronized your contacts with services such as Outlook or Lotus Notes. it it can result in incorrect contact transfer to vehicles. Please consult the manual of your mobile phone or sync service.

It may happen that your contacts contain a note field which includes some special characters which cause that two contacts are combined. This happens mostly while the mobile is synchronized with Outlook. Therefore, please delete those special characters in the note field in the contacts of your mobile phone.

In certain cases apps can influence to the Bluetooth compatibility. Therefore, make sure no such app is running in background. Apps can be stopped in the application manager. Alternatively, reset the mobile phone to factory settings completely before testing.

Apple is using NFC technology mainly for Apple Pay. It is not possible to use NFC for functions such as Bluetooth pairing with an iPhone. If Apple Pay is set up in your iPhone, it may be activated by any NFC reader including the vehicle system. This does not mean that any form of payment is performed.

Due to the fact that the IPhone has a internal metal shield it may happen in case the mobile moves while driving this metal frame is detected as a foreign object and for saftey reasons charging stops. Make sure there are no metall objekts on the charging area, the mobile is centered and does not move.

The mobile phone is in control of the charging procedure. For safety reasons, the mobile phone stops charging while the temperature of the battery exceeds a certain temperature. Make sure there are no apps running in background, which drain and heat the battery additionally.

AppleWatch Bluetooth functionality is designed for Bluetooth headsets, and not for pairing with vehicles. Just pair your iPhone instead.

It may be necessary to start playback on the device itself or to start playback manually using the vehicle's system.

This may be caused by the following: 1. The device is performing other operations and can therefore not transfer the music data correctly. Exit any other applications the phone is running. 2. Interference with other Bluetooth networks as well as W-LAN (WiFi) can impair playback. Please deactivate any W-LAN and other Bluetooth networks in your vicinity. 3. Your device is searching for other Bluetooth devices while playing music. Exit the Bluetooth menu in the device or deactivate the search for other devices.

It's necessary to activate eMail in your telephone system in the menu settings.

Your telephone system downloads only your newest eMails and SMS.

In Bluetooth settings on the mobile phone it's necessary to activate "Show Notifications" and a reconnect is required.

This feature is not supported by iPhones before iOS13.

This feature is currently not supported by iPhones.

Usually several eMails accounts and apps can be configured in the mobile phone. The main eMail App of the mobile phone (provided by the phone manufacturer) has to be used. Sometimes only one account of your eMail provider is synchronised. Check the manual of your mobile phone.

Many smartphones require a confirmation of contact and message access seperately after authorisation. This has to be done on your mobile phone and can be saved for further use. Depending on your telephone system, these requests can show up within several minutes after connecting the mobile phone.

This feature requires the Bluetooth profile MAP (MessageAccessProfile) support for eMails on your mobile. Some phone suppliers offer MAP, but only support SMS and not Email. You can check if your mobile supports SMS and/or Email in the compatibility list on this WebSite.

It could be that your Policy does not allow this. Further check if the device lock is activated since the mobile doesn't allow to access eMails if it is locked. If the device is unlocked it may take some time to unlock the device.

Connect the mobile-phone holder to the contact plate in the centre console. Switch on your vehicle's ignition. Make sure your mobile phone is switched on and place it in the holder. Please refer to the instructions provided with the mobile-phone holder and the Owner's Manual for your vehicle.

You need the optional extra "Convenience Telephony" and a compatible mobile-phone holder, connected to your vehicle’s centre console. Mobile-phone holders are available from your Mercedes-Benz partner.

There is no express guarantee that mobile-phone holders from previous model series will function in other models. For further information see to the Convenience Telephony section of this web portal or contact your Mercedes-Benz partner.

For details of available mobile-phone holders and compatible mobile phones see the Convenience Telephony section of this web portal or contact your Mercedes-Benz partner.

Possible causes: the holder is not correctly connected to the contact plate. The mobile phone is not correctly inserted into the mobile-phone holder. Your mobile phone or the software status of your mobile phone is not compatible with your mobile-phone holder. Please see the Comments section of the Compatibility overview, available on this web portal. Only valid for: Nokia: 3120, 5070, 6020/21, 6070, 6080, 6100, 6151,6220/30/30i, 6233/34, 6310/6310i, 6610/6610i, 6820, 6822, 7250; Siemens: all models; Sony Ericsson: K600i, K750i, K770i, K800i/K810i, T610/630/650i, W800/800i, W810i, W880i, W890i.

This function depends on your vehicle model and equipment. Please see your Owner's Manual. To use this function, “import phone book” must be activated on your mobile phone.

This function depends on the vehicle model, equipment and mobile phone used. For further information see the Convenience Telephony section of this web portal or contact your Mercedes-Benz partner.

This function depends on the vehicle model, equipment and mobile phone used. For further information see the Convenience Telephony section of this web portal or contact your Mercedes-Benz partner.

Calls are transferred with a slight delay. Exceptions: Bluetooth (SAP) telephone modules or Bluetooth SAP handset.

The phone number and name of the caller are not saved in the on-board phone book or are not identical.

This function depends on the vehicle model, equipment and mobile phone used. For further information see the Convenience Telephony section of this web portal or contact your Mercedes-Benz partner.

This function depends on the mobile phone used. For further information see the Convenience Telephony section of this web portal or contact your Mercedes-Benz partner. You can receive and read text messages on board. Text messages can also be deleted – they will be deleted from the mobile at the same time.

You can also use the standard Bluetooth interface with Convenience Telephony installed. A phone list displayed on board allows you to select whether to use the standard Bluetooth interface or Convenience Telephony.

This function depends on the vehicle model, equipment and mobile phone used. For further information see the Convenience Telephony section of this web portal or contact your Mercedes-Benz partner. To use this function, the "call waiting" feature (not supported by all network operators) must be activated on your mobile phone. The second call can be accepted or rejected.

This function depends on the vehicle model, equipment and mobile phone used. For further information see the Convenience Telephony section of this web portal or contact your Mercedes-Benz partner. To use this function, the "toggle" feature (not supported by all network operators) must be activated on your mobile phone.

This function depends on the vehicle model, equipment and mobile phone used. For further information see the Convenience Telephony section of this web portal or contact your Mercedes-Benz partner. To use this function, the "conference call" feature (not supported by all network operators) must be activated on your mobile phone.

Connect the Bluetooth (SAP) telephone module to the contact plate in the centre console. Switch on your vehicle's ignition. Please refer to the instructions provided with the Bluetooth (SAP) telephone module and the Owner's Manual for your vehicle.

You need the optional extra "Convenience Telephony" and an active SIM card or a compatible mobile phone which supports the Bluetooth profile SAP (SIM Access Profile). For further information go to the Convenience Telephony section of this web portal and click on Bluetooth (SAP) telephone module, or contact your Mercedes-Benz partner.

There is no express guarantee that Bluetooth (SAP) telephone modules from previous model series will function in other models. For further information go to the Convenience Telephony section of this web portal and click on Bluetooth (SAP) telephone module, or contact your Mercedes-Benz partner.

For an overview of mobile phones that are compatible with the Bluetooth (SAP) telephone module go to the Convenience Telephony section of this web portal and click on Bluetooth (SAP) telephone module, or contact your Mercedes-Benz partner.

This function depends on your vehicle model and equipment, the Bluetooth (SAP) telephone module used and the mobile phone. Please refer to your Owner's Manual and the instructions provided with the Bluetooth (SAP) telephone module. To use this function, "import phone book" must be activated on your mobile phone.

Depending on the vehicle model and equipment, the Bluetooth (SAP) telephone module used and the mobile phone, phone book entries from the SIM card may be imported along with the mobile's phone book.

This function depends on the vehicle model, equipment, Bluetooth (SAP) telephone module used and mobile phone. For further information go to the Convenience Telephony section of this web portal and click on Bluetooth (SAP) telephone module, or contact your Mercedes-Benz partner.

For further information go to the Convenience Telephony section of this web portal and click on Bluetooth (SAP) telephone module, see the Owner's Manual for your vehicle, or contact your Mercedes-Benz partner.

Calls cannot be transferred as the system deactivates the mobile phone's transceiver unit while the Bluetooth SAP connection is active.

The phone number and name of the caller are not saved in the on-board phone book or are not identical.

This function depends on the vehicle model, the equipment and the mobile phone used. For further information go to the Convenience Telephony section of this web portal and click on Bluetooth (SAP) telephone module, or contact your Mercedes-Benz partner.

This function depends on the mobile phone used. For further information go to the Convenience Telephony section of this web portal and click on Bluetooth (SAP) telephone module, or contact your Mercedes-Benz partner. You can receive and read text messages on board. Text messages can also be deleted - they will be deleted from the mobile at the same time.

This function depends on the vehicle model, the equipment and the mobile phone used. For further information go to the Convenience Telephony section of this web portal and click on Bluetooth (SAP) telephone module, or contact your Mercedes-Benz partner. To use this function, the "call waiting" feature (not supported by all network operators) must be activated on your mobile phone. The second call can be accepted or rejected.

This function depends on the vehicle model, the equipment and the mobile phone used. For further information go to the Convenience Telephony section of this web portal and click on Bluetooth (SAP) telephone module, or contact your Mercedes-Benz partner. To use this function, the "toggle" feature (not supported by all network operators) must be activated on your mobile phone.

This function depends on the vehicle model, the equipment and the mobile phone used. For further information go to the Convenience Telephony section of this web portal and click on Bluetooth (SAP) telephone module, or contact your Mercedes-Benz partner. To use this function, the "conference call" feature (not supported by all network operators) must be activated on your mobile phone.

The Bluetooth (SAP) telephone module saves received text messages on the connected mobile's SIM card. Depending on the mobile phone used, it may only be possible to access this memory via the relevant menu function. See the user guide for your mobile phone for further details.

Once the SIM card's SMS memory is full, no further text messages can be received. Delete the text messages saved on the SIM card. Please note that the SIM card's SMS memory is very limited.

Because the system deactivates the mobile phone's transceiver unit while the Bluetooth SAP connection is active, calls are not logged on the mobile phone.

Some phones do not support direct sending of contact data via Bluetooth. You can transfer your contact data (vCards) of your mobile phone using special apps (e.g. MCBackup) by email to your PC. Then save them on a SD-card or USB-stick and import them permanently to your COMAND-System.

Apple CarPlay™ is supported in principle by iPhones that have a Lightning connector, that is all iPhone models from iPhone 5. Apple launched iPhone 5 in 2012.

No. Apple has developed Apple CarPlay™ exclusively for iPhones.

Officially, Apple CarPlay™ can be operated under iOS 7. However, Mercedes Benz supports Apple CarPlay™ from iOS 8.3. Apple is constantly working to improve Apple CarPlay™, and to increase its range of functions. Therefore, Apple recommends you always use the latest version of iOS.

No. If you have at least a 5th generation iPhone with iOS 8.3 installed, Apple CarPlay™ is directly available in the default settings. To start Apple CarPlay™ in your vehicle, you only need to connect your iPhone to the corresponding USB port of your vehicle using a certified Lightning cable (e.g. the white cable provided by Apple). Then follow the instructions on the screen.

No. All apps you already use on your iPhone will be displayed automatically in Apple CarPlay™ if they are compatible. Apps such as news, maps, and telephony are generally available on the iPhone. Of course, you must download an app from the App Store, if this is not already installed on the iPhone. However, it is generally not necessary to configure the downloaded app.

No. Unlike iPhone, Apple CarPlay™ only displays apps that are compatible with it. The apps are specified by Apple. Mercedes Benz has no direct influence on the number and kind of apps displayed, with a few exceptions.

In principle, no. However, a mobile internet connection is strongly recommended in order to take advantage of all features of Apple CarPlay™. The usability is severely restricted without a mobile data connection.

Mercedes Benz will continue to improve the integration of Apple CarPlay™. Currently, unless otherwise specified, Apple CarPlay™ is only available via a cable connection.

In some systems, you can quit Apple CarPlay™ directly via the user interface of your multimedia system. Please refer to the operating instructions for more information. You can always quit Apple CarPlay™ by disconnecting the cable.

Apple CarPlay™ is heavily reliant on voice control with SIRI. SIRI works only with an active internet connection. SIRI is a prerequisite for using Apple CarPlay™. Of course, Apple CarPlay™ can still be used if internet connection is temporarily not available. However, functions may be significantly limited (no route calculation in Apple Maps, no SIRI voice control, no audio streaming of media from the internet.)

This can be caused by various reasons. First, please check whether Apple CarPlay™ is enabled on the iPhone. The setting can be found under “Settings” --> “General” --> “Restrictions” on the iPhone. The entry "CarPlay" should always be enabled. We also recommend disconnecting and reconnecting the iPhone cable connection. Using a different cable may also help. Restarting the iPhone could also solve the issue. In rare cases, it has also been observed that the so-called "managed devices" prevent Apple CarPlay™ from starting. This is often the case with business phones that are provided and configured by a company, with various settings that are predefined, and cannot be changed by the user.

In principle, we recommend terminating the connection, restarting the iPhone, and then connecting it again. If only specific apps are affected, it is sometimes helpful to close and reopen the app on the iPhone. Please note that Mercedes Benz itself has no influence on the content of the apps, nor on their display. Important information: Using iPhones while driving is prohibited in many countries. The driver is responsible for compliance with local laws.

Mercedes Benz cars that support Apple CarPlay™ generally provide the necessary interface. Mercedes Benz has no influence on the availability of Apple CarPlay™ itself in specific countries. Please check with Apple if Apple CarPlay™ is available in your country.

SIRI is Apple's proprietary voice assistant. It plays a central role in Apple CarPlay™. When using Apple CarPlay™, you will notice that some apps invoke SIRI directly to retrieve content using speech. You can invoke SIRI anytime using the always available voice control button, and operate your iPhone by voice, without the need to take your hands off the wheel or your eyes off the road.

Certain information from the vehicle is required in order to run Apple CarPlay™. In order to use Apple CarPlay™, you need to consent to data transfer to the iPhone before starting Apple CarPlay™. Mercedes Benz respects your privacy, and only transmits data that is necessary for the optimal operation of Apple CarPlay™. For further information, please refer to the manual of your vehicle.

No. Apple CarPlay™ has no access to internal vehicle functions. For example, it is not possible to control the radio or the AC using Apple CarPlay™. Likewise, Apple CarPlay™ has no access to your vehicle’s driving features, so that, for example, you won’t be able to use it to manage cruise control. Apple CarPlay™ is a technology that has been integrated into the vehicle to provide the driver with access to iPhone content while driving, and not to access vehicle functions on the iPhone.

In principle, yes. You will be able to access vehicle settings, radio, and other applications from the multimedia system while an Apple CarPlay™ connection is active. In some systems, however, some functions must be deactivated while Apple CarPlay™ is being used. Mercedes Benz will continue to improve the integration of Apple CarPlay™ so that all functions will be available in the future.

In principle, there is no restriction on the Android telephone used. The availability is governed by the installed operating system on your Android telephone. Please note that Mercedes Benz has no influence on the availability of Android Auto and the operating system on your Android telephone.

Officially, Android Auto™ is available with Android 5.0 Lollipop. Google is constantly working on expanding the features and enhancements of Android Auto™. Therefore, Google recommends always using the latest version of Android.

When an Android telephone is connected for the first time, Android Auto will not start automatically. Please start Android Auto™ in the corresponding interface of your multimedia device by selecting the displayed device name. Then please follow the instructions on the screen. You will find more information in the manual of your vehicle.

No. If you have at least Android 5.0 Lollipop installed, you only have to connect your Android telephone to the multimedia system with a suitable USB cable. Your device will then be displayed in the corresponding menu via the user interface of your multimedia system. Select it to launch Android Auto™. When the Android Auto is started for the first time, any needed files or applications are downloaded from the Internet. We therefore recommend that you have a good Internet connection and enough data space on your Android telephone the first time you start up.

No. Any apps you already use on your Android telephone will automatically appear in Android Auto™ if you're compatible with Android Auto™. When starting Android Auto™, your Android telephone also checks whether the necessary files are available and current. Standard apps like news, Google Maps and telephony are always available on the Android telephone. Of course you need to load an uninstalled app from the Google Play Store if you want to use it in Android Auto. A special configuration of the downloaded app is generally not necessary.

No. Unlike the Android telephone, Android Auto™ only displays apps that are compatible with Android Auto™. This is determined by Google. Mercedes Benz has no direct impact on the number and display of the apps, with a few exceptions.

Generally no. However, a mobile Internet connection is highly recommended to use all the features of Android Auto™. Usability is greatly restricted without a mobile data connection.

Mercedes Benz will continuously improve the integration of Android Auto™. Currently, Android Auto™ is only available via a wired connection, unless otherwise stated.

In some systems, you can disconnect the Android Auto™ connection directly from the interface of your multimedia system. Additional information can be found in the operating instructions. In all cases, Android Auto™ will disconnect when you disconnect the cable.

The operation of Android Auto™ is designed for voice control. Google's voice control system only works with an active internet connection. Google's voice control system is a prerequisite for Android Auto™. Of course, if you temporarily have no internet connection, Android Auto™ can still be used. However, then significant limitations are to be expected in the functionality (no route calculation in Google Maps, no Google voice control system, no audio streaming of media from the Internet)

This may have various reasons. Please note the general information that Android Auto™ does not start automatically on first startup. You will find more information in the manual of your vehicle. First of all, you should make sure that all requirements for using Android Auto™ are met. Check the operating system version and make sure that there are currently no updates for the operating system and installed applications. It has also proven to be helpful to disconnect that device from your multimedia system and reconnect it. Please also check whether the correct USB port was used for the Android device. It may also help to use a different cable.

We generally recommend disconnecting, restarting the Android telephone, and then reconnecting the device. If individual apps are affected, it may occasionally be helpful to close and reopen the app on the Android telephone. Please note that Mercedes Benz itself has no influence on the content of the apps, nor on the presentation of an app. Important note: Operation of the Android telephone is prohibited in many countries while driving. The driver is responsible for compliance with local laws.

Mercedes Benz vehicles that support Android Auto™ generally provide the interface to Android Auto™. Mercedes Benz has no influence on the availability of Android Auto™, even in individual countries. Please check with Google if Android Auto™ is available in your country.

The Google voice control system plays a central role in the use of Android Auto™. When using Android Auto™, you'll notice that some apps directly access the Google voice control system to query content by voice. At any time, you can operate the language control button, Android Auto, by voice that is always available in the vehicle as part of Google's functions. This will allow you to stay focused on traffic without having to take your hands off the wheel or your eyes off the road.

Certain information from the vehicle is generally necessary to operate Android Auto™. To use Android Auto™, you must agree to share the data with the Android telephone before starting Android Auto™ for the first time. Mercedes Benz respects your privacy and only shares the data necessary for the optimal operation of Android Auto™. You will also find more information in the manual of your vehicle

No. Android Auto™ has no access to internal vehicle functions. Android Auto™ for example cannot control the radio or your air conditioning. Android Auto™ also does not have access to the driving features of the vehicle so you can use it, for example, to control the cruise control. Android Auto™ is a technology that has been integrated into the vehicle to allow the driver to access the Android telephone content while driving and not to access the vehicle's features via the Android telephone.

Generally yes. You will still be able to access the vehicle settings, radio and other applications from the multimedia system while the Android Auto™ connection is active. However, in some systems features may need to be disabled while using Android Auto™.

Please check if your phone is approved for COMAND Online (Internet usage). The contract with your network provider must also allow the option of using data communication. Furthermore, your network provider has to allow "Tethering" - connecting to the internet via a mobile phone.

If your device has an enterprise activation (i.e. you use it in an corporate environment) then it might be the case that your administrator has blocked the usage of Bluetooth "Dial-Up networking" Please check under "Bluetooth" --> "Option" whether "Dial-Up Networking" is enabled or not.

It's possible to edit the connection settings manually (see the instruction manual). If you don't know the internet settings of your network provider, check the website "http://www.taniwha.org.uk/gprs.html". Mercedes-Benz also updates its list. In future you will be able to download this list and update your COMAND Online.

Using speech and data transmission in parallel depends on your mobile phone and your network provider. The pre-requisites are the appropriate network infrastructure and 3G reception (UMTS). Please check the corresponding display on your mobile phone.

The signalling of incomming calls depends on the used mobile network. 3G networks (UMTS) most of the time signal incomming calls while data usage whereas 2G networks (GSM/EDGE) cannot guarantee such a behavior.

Data volume is optimized for mobile transmission (e.g. compression of images). However, it's not possible to give a general statement about data traffic volume.

Try to change the "DNS Address" in the dial in settings of your Provider at your Mercedes-Benz carkit. Change it from automatic to manual but leave all parameters like they are.

Check the Bluetooth settings of your mobile regarding DUN (dial Up Network). If DUN is not active, activate this setting. Mercedes-Benz suggest to remove the batterie and restart the mobile again after this setting is changed. Further deauthorise and authorise it again at your telephone system.

For some vehicles and Android phones it is necessary to install a third-party app like BlueDUN which is downloadable in your Google PlayStore. A freeware version of this app is available, too. Please deauthorise the mobile after installing the app and authorise it again.

It could be that your Provider does not allow "tethering", means to use your mobile as a modem. For more Information contact your provider.