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The frequently asked questions try to answer all common questions you might have about connecting devices to your Mercedes-Benz-Vehicle. Select a topic you are interested in and click on the question to see the answer or search for a phrase directly.
Which mobile phones can I use in my new Sprinter?
The compatibility list provides detailed information on compatibility and functions available for different mobile phone models.
How do I connect my mobile phone via Bluetooth?
Select your mobile phone from the compatibility list. Follow the information in the operating instructions for your mobile phone.
Why will my mobile phone not connect after entering the passkey?
It’s possible that the passkey entered on your mobile phone is not identical with that of the head unit – or you took too long to enter the passkey. Please repeat the procedure by first selecting your mobile phone from the compatibility list. Follow the information in the operating instructions for your mobile phone.
My authorised mobile phone does not reconnect automatically with the phone system.
Check on your mobile phone if another Bluetooth connection is already active and deactivate this connection. It may be necessary to restart your mobile phone.Some mobile phones require a confirmation prior to automatic connection. Check the settings on your mobile phone.Verify that your mobile phone is entered and authorised in the list of devices connected to your phone system. Follow the information in the operating instructions for your mobile phone selected from the compatibility list.
After completing a search procedure, my mobile phone does not appear in the phone system’s device list. Why is this?
Ensure that Bluetooth is activated for your mobile phone and is visible to other devices (see the operating instructions for your mobile phone). Your mobile phone should be within range of the phone system. Restart the search procedure and follow the information in the operating instructions for your mobile phone selected from the compatibility list.
What do I need to bear in mind when entering the passkey?
All the information you need is provided in the operating instructions for your mobile phone selected from the compatibility list.
I have set up a call but hear nothing via the vehicle loudspeaker. Why is this?
Check the volume setting for the vehicle loudspeaker and adjust if necessary. Check the profile setting for the hands-free function on your mobile phone.
Can I transfer an ongoing call to the phone system when I get into the vehicle?
Calls can be transferred (after a short delay) provided the phone system’s telephony function is active and your mobile phone is authorised.
Can I transfer an ongoing call to the mobile phone when I get out of the vehicle?
Calls are cut off when the phone system is switched off. You can prevent this by selecting Private Mode on your mobile phone before switching off the phone system.
Can more than one mobile phone be connected via Bluetooth at the same time?
Only one mobile phone can be actively connected to the vehicle system via Bluetooth at any one time. If more than one Bluetooth mobile phone is available, you can switch between phones using the phone list stored in the vehicle system.
I am making a call on the vehicle system and want to accept an incoming call. Is this possible?
A second call will be signalled in the display provided the “Call waiting” feature (not supported by all network providers) has been activated for the mobile phone. The second call be accepted or rejected. If you accept the second call, the first call will be cut off automatically.